Any clinic can seem like
a scary place, but we try really hard to make it as friendly as
possible.
Just about everyone feels scared the first time they go to a
clinic and most people find that going there is not as bad as
they imagined. We’re really nice people! Really!
Getting to see someone
We have an appointment system. That means it’s
best if you phone or call in and make a specific time. Once that time
is made you’ve made a commitment to get there for the appointment.
Forgetting to go or deciding to just do something else is really bad
manners and pretty frustrating to us. Sometimes we have turned someone
else away to keep that time available for you and if you don’t
show up, it’s just a waste. If you can’t make it phone
us and let us know - it’s only fair. You can just drop in and
see if there is time, but it’s better if you can make an appointment
first. Who will you see?
We have female nurses and doctors. The receptionist
will ask you questions - she’s only trying to make sure you
get to the right person. Support People
It’s okay to take someone with you -
sometimes it’s a really good idea because there’s usually
a lot that happens at an appointment, and two sets of ears are better
than one for taking in information. Confidentiality
We have a confidential service. What confidential
means is this - what happens at the clinic is between you and the
clinic. There is a “but” - if you are at risk of hurting
yourself or someone else, or if someone is hurting you, then sometimes
we have to get extra help for you. These are very rare situations.
Be Honest
Our team work has heard lots of stories about
all sorts of things that people have done. So don’t let embarrassment
stop you from seeing us – just come in! And when you’re
here - tell us the truth. We’re here to help, but we need the
real information to get you the best treatment. |
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What will happen in the clinic?
It depends what you are there for
If it’s to get contraception -
We’ll ask lots of questions, which may seem nosey or even
irrelevant, but the questions are important to make sure you get
a contraceptive which is safe and will work for you.

If it’s for an STI check -
We’ll ask questions which can be embarrassing but the nurses
and doctors need to know to ensure you get the tests and treatments
you need.
If you’re a guy - the most common STI check
is a urine sample. It’s painless and easy to do. Sometimes
there’s a blood test, and sometimes a swab - cottonwool on
the end of a fine stick - to collect samples from parts of the body
affected.
If you’re a girl - the tests could be a
vaginal exam and swabs. The doctors and nurses have to use a special
instrument called a speculum, which goes into the vagina to separate
the walls of the vagina. It’s usually not painful to do this,
but it can be uncomfortable, and it sure is embarrassing and undignified,
but the staff will do their best to make it as comfortable as they
can. Girls might also have the option of a urine test and a blood
test.
It can take anything from a few days to a couple of weeks to get
test results back. We have to have a way of getting your results
to you - by phone, letter (to your place or a friend’s), email,
or you can collect them from the receptionist.
Not sure?
Ask
If you’re not sure about anything - tell
them you’re not sure.
Ask
questions. Everyone here really likes young people
to take an active interest and be responsible with their sexual health.
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