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Our services
Contraception
STI
Urinary incontinence
Breast checks
Cervical smear
Infertility
 

"Really good, made me feel comfortable"

2009 Customer Evaluation Summary

       

First time at The INP?

     

Any clinic can seem like a scary place, but we try really hard to make it as friendly as possible.

Just about everyone feels scared the first time they go to a clinic and most people find that going there is not as bad as they imagined. We’re really nice people! Really!

Getting to see someone

We have an appointment system. That means it’s best if you phone or call in and make a specific time. Once that time is made you’ve made a commitment to get there for the appointment. Forgetting to go or deciding to just do something else is really bad manners and pretty frustrating to us. Sometimes we have turned someone else away to keep that time available for you and if you don’t show up, it’s just a waste. If you can’t make it phone us and let us know - it’s only fair. You can just drop in and see if there is time, but it’s better if you can make an appointment first.

Who will you see?

We have female nurses and doctors. The receptionist will ask you questions - she’s only trying to make sure you get to the right person.

Support People

It’s okay to take someone with you - sometimes it’s a really good idea because there’s usually a lot that happens at an appointment, and two sets of ears are better than one for taking in information.

Confidentiality

We have a confidential service. What confidential means is this - what happens at the clinic is between you and the clinic. There is a “but” - if you are at risk of hurting yourself or someone else, or if someone is hurting you, then sometimes we have to get extra help for you. These are very rare situations.

Be Honest

Our team work has heard lots of stories about all sorts of things that people have done. So don’t let embarrassment stop you from seeing us – just come in! And when you’re here - tell us the truth. We’re here to help, but we need the real information to get you the best treatment.

 

 

What will happen in the clinic?

It depends what you are there for

If it’s to get contraception -
We’ll ask lots of questions, which may seem nosey or even irrelevant, but the questions are important to make sure you get a contraceptive which is safe and will work for you.

If it’s for an STI check -
We’ll ask questions which can be embarrassing but the nurses and doctors need to know to ensure you get the tests and treatments you need.

If you’re a guy - the most common STI check is a urine sample. It’s painless and easy to do. Sometimes there’s a blood test, and sometimes a swab - cottonwool on the end of a fine stick - to collect samples from parts of the body affected.

If you’re a girl - the tests could be a vaginal exam and swabs. The doctors and nurses have to use a special instrument called a speculum, which goes into the vagina to separate the walls of the vagina. It’s usually not painful to do this, but it can be uncomfortable, and it sure is embarrassing and undignified, but the staff will do their best to make it as comfortable as they can. Girls might also have the option of a urine test and a blood test.

It can take anything from a few days to a couple of weeks to get test results back. We have to have a way of getting your results to you - by phone, letter (to your place or a friend’s), email, or you can collect them from the receptionist.

Not sure? Ask

If you’re not sure about anything - tell them you’re not sure.
Ask questions. Everyone here really likes young people to take an active interest and be responsible with their sexual health.
 
 
 
     

We work with you to be the best you can be
PO Box 985, 18 Nile St, Nelson 7040t: 03 5468155f: 03 5468154e: info@inp.co.nz

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